Brand New Customer And line Is Suspended!!!!

I went to the Pavilion branch in Westville to get a telephone line, it was active for a 2mb line which is currently syncing at less than 512kbs and now my voice line is suspended I can't even contact 10210 and it was active on 09/05/2015 and now 10/05/2015 it is now suspended for no reason and no one can give me i exact reason nor date on when the issue will be resolved.<br> <br> I would like to get my line active as soon as possible and fine out why it has been suspended and syncing at less then a 1mbs???!!!!!