BRAND NEW CONTRACT - SUSPENDED WITH NO REASON

I took out a mix contract at Telkom Bayside, a telephone line which has not yet been installed and a smart50 cellphone contract, after 1 week my contract was suspended with no reason at all no warning. I phoned your call centre as that is what was sms'd to me 081810 (pathetic) got pushed from one department to another until I had spoken to 7 people and still no one could help. Then I received a call back from your call centre and held on for 1 hour and then no one came back to me. Phone again the following day and went through the same process, logged a complaint on your web site and still no reply, went into Bayside on Saturday stood in a que for 2 hours and then got told they dont know why this has happened but they would put a query in, still no help. Went back to Bayside on Tuesday waited in a 3 hour que and still no help. Phone is still suspended and I still don't know why but have hit a brick wall. No one at Telkom can assist.