Brand new contract, no service/ accesibility to telkom network.

My wife has been struggling for 3 weeks to resolve billing issues on Telkom's side. Their service is absolutely pathetic, no resolution / effort in ordernto assist her. Her phone has not been working for 3 weeks, despite the fact that her account is up to date. She is payi g for services and none is being provided. Expiring data , airtime etc. Absolutely the worst provider that we have been with.