brand new adsl for 7 days then nothing

i bought uncapped adsl from Telkom 31 October, up and running by 5 November, life was bliss, then I receive a call from Telkom call centre asking about the technician? what technician, i had to \do it yourself""; the following night; no adsl .... told to wait for 6 days for technician to sort out the line..... must be same technician..... called the call centre and lovely lady explained that there is a lack of technicians;what technicians? please help as I'm paying for something I don't even have. """