mK
mpho K

1 reviews | Active since Jun 2013

05 Apr 2023, 12:37

********* branch business operation for mobile contract

I'm a telkom sim user from my previous contract and now I want to take another contract after a year finishing my previous one. I have already 2 telkom simcards now I want to take up another mobile contract but I have to take another new sim card which I have to pay for R40pm and with an option of canceling it after 3 months, so I have R120 to waste? This is really an unfair business operation and being very unfair specially from a company that should be proudly South African that works for its people. I mean am already using 2 telkom simcards and it is not as if I'm saying I want no simcard of telkom at all but I have already 2 active simcards of Telkom. This is really ridiculous. And this is at the branch in Hemmingways East London but I was suprised on telesales they told me something else but I couldn't do the application telephonically because my credit check has to be done at the branch first which I'm not even keen to go. Another thing I was told that the first cheapest option are not available at the branch when it comes to mobile contracts, one is forced to take the 2nd and/or the 3rd option for some weird reason and again on telesales they told me something else (the 1st is available). This is very *********.

I feel like I'm dealing with 2 separate companies who offer different services in different ways when it comes to branches and telesales. It's really dissapointing.

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