branch and call center

I just want to make payment arrangement for my account I went to the branch then was advised to call center. I called the call center on 081180 then was advised to go to the branch then the branch sent a call back message then I received a call and was advised to call the call center again on the 081180 I have been sent back and forth like a Tennis ball. What do Indeed to do to make an arrangement atTelkom?