Brakpan

I have been complaining about my internet line being so slow its to the point where we switch off our Wi-Fi and just use our data. I phone again on the evening of the 19th October 2017 to complain that my line fixed by Telkom on that day was even slower so they said they will send someone again to check the line. This morning at exactly 10:18 I received a call from a lady confirming my name and that there will be someone home, she then dropped the phone in my ear! I am sick of paying for a line that never works and I have told a customer care worker I will not be paying my full amount this month as my internet doesn't even let me load a photo, so why should I pay. This problem has been going on since I got the line and I am sick of it.