Bradian and Telkom are pathetic.

How pathetic is your repair center?

I sent in my Sony Xperia 10 Plus for repairs early October which I was happy to do. Dealt with them not finding my proof of purchase which I did send in and them wanting to charge me for the repair. Once they get the proof of purchase they decide that they would "repair" my device. Note this device had a list of issues which only one of which were supposedly mentioned to them. Eventually I get my device back at the end of October and I'm happy the device is repaired finally. It was not repaired by Bradian Logistics because just a week after i start having worse issues with the device than what I had prior to sending the device for repairs. I go back and hand the phone back to Telkom as I was told to do so by Lucrisia at Bradian. Now they have my device and I get no feedback from anyone. I was told by one of the Telkom store consultants to ask them to have my device replaced as it is an ongoing issue. I ask Bradian about it which in turn tells me I need to speak to Telkom about replacing the device which is only a few months old. The device is still under warranty.

I need to know who to speak to and what to do regarding this issue. I ask Bradian which tells me to speak to Telkom. I go to Telkom which tells me I need to speak to Bradian. Do you guys really just give clients a run around until they die so you don't have to do any actual work or resolve any issues?

Please note I am currently waiting for feedback from Bradian which I know for a fact will tell me to take it up with Telkom who will give me no peace of mind as I haven't had any proper resolution from them for any issue I have ever had in the 6 years I'm with them.

HELP ME.