Bought airtime through bank but it was never loaded but was debited on my bank account

Good evening I just wanna warn u guys infact I want to complain about telkom mobile yesterday I bought R200 airtime and it was never loaded but it was deducted from my account i tried to call customer care since they advices me to call telkom customer care I don't get option to speak to consultant I am not happy at all cos my intension was to buy 100 airtym I was forced to try again aftr the first 1 was not loaded even now it's not loaded but my money is gone nd I can't reverse airtime transaction at the bank