Bought a phone 1st Oct still no Phone

OK, where do i start with lack of customer service at Telkom.. 1 pain point is to finally get through their call center and all they have is uhmss & ahms coz no one knows why they phone is still not yet delivered and the unavailability of supervisors when they are needed.. on the 13th got an sms saying phone will be delivered shortly & still to date nothing and No one has called to feedback on the delay of the package.. and the sales guy who sold me the phone, i have no words for him.. all I know he is Ntombela. poor call center team keeps saying that we must live our numbers supervisor will call us back and No one calls. you eventually call them again because the already debit your acc on 3rd so you really want to get what you paid for as a customer. poor customer service & poor feedback to Us as their clients