1 reviews | Active since May 2016
Both telephone lines are now offline after taking too long to repair them.
<p>Sitting with Telkom issues yet again. Sick and tired of their excuses. Now both my telephones are off with no repairs in sight. Been waiting 2 months now for them to sort out both of the telephone lines and instead of fixing it, they just left it to die. Worst is the call centre wont let me speak to a supervisor or give me a regional manager i can escalate the issue to. very bad service.</p> <p> </p> <p>The cable was cut when vumatel trenched out the fibre in the area and I've had two different technicians come through and confirm the cable was cut. I was told they would run a new cable, but its been two months and all they can do is tell us the cable was ****** (when we know it was not) and that its a high risk area so theres a delay with running cables. seriously telkom. this has gotten out of hand. I expected better service.</p>
after complaining via call centre, asking to speak to a supervisor (which i was not able to) asking to speak to a regional manager, complaining here and on facebook, my lines were fixed promptly. not too happy with the effort i have to go to before something is done, but its fixed so thats all that matters now.
after complaining via call centre, asking to speak to a supervisor (which i was not able to) asking to speak to a regional manager, complaining here and on facebook, my lines were fixed promptly. not too happy with the effort i have to go to before something is done, but its fixed so thats all that matters now.