Botched service

We upgraded to home unlimited package on the 10/11/17.It was activated on the 13/11/17.We only found out on the 18/11/17 as we followed up.But was only able to connect on the 22/11/17 after sitting on the fone total 5hours over 2 days coz ppl were passing the buck.Up till now we havnt been able to use the integrated sim because someone messed up nor have we received the Lit box because again someone messed up n put the contract on a monthly basis instead of 24 .We went numerous times to Pavilion telkom to get this sorted out..finally incident report was done.Emailed the manager to follow up but as usual no response.We also moved house..was told by call centre if we register online we get a free cordless fone.This was done..nobody called as was said on the successful completion of request up till now.Line was not disconnected on the indicated date either..was still active 3 days later..We have had to pay for services not received..The layer of bureacracy we have to go thru to follow up on anything is pathetic..as wel as the apathy to our dilemma.