Botched installation, again, blaming customer

<p>On 2 May I logged a request to relocate my Telkom line & DSL by end of May. I logged the new address, and received a ref # ********** 62a and installation date on 30 May. On 19th May I called 10210 again, since the address for relocating the line changed. Some town, different street. Telkom agent assured me new address was captured, installation date remains 30 May, and new ref is # ********** 62b. Telkom send me confirmation in writing of installation scheduled for 30 May, with reference number. On 30th having heard nothing from Telkom I called 10210 again, only to be told an installer went out on the 19th - almost 2 weeks prior to agreed date, to the old address, and before we had relocated, and updated the system saying "wrong address" without EVER contacting me, the customer who logged the request. As a result, my installation was cancelled. Now on 30th, today, no installer is available to assist. All Telkom does is blame me for logging incorrect address, and saying best they can do is schedule a new date weeks from now. In the meantime my costs for data and calls will skyrocket. This will be claimed from Telkom with written commitment from Telkom to install on 30 May as proof that Telkom botched this completely.</p>