Botched Contract

On the 17th of October I went into Telkom Howard Centre for an upgrade. I was in the 23rd month of my current contract and was told instead of upgrading they would give me a new contract and would port my current number onto the new sim card. On the 21st of October I emailed the branch to let them know that the change had not yet happened, to date no response to my email. I have been into the shop several times since then and also been in contact with 2 of the branch staff via WhatsApp. One month and 3 days later, I still don't have my own number. I cannot log into any of my banking for more than a month as the OTP's are all linked to the number I held before this mess up. My business is linked to the number, my children have memorised the number, it's my emergency number for everything should something happen to a family member.

The staff members who have been assisting me at the Telkom Howard Centre branch are: Shameez Aimee Ashiq Jeff

I am tired of this **** service and just want my number back. A mistake on Telkom's end and I paying for it by using my time and energy trying to sort this out. Beyond livid!

Telkom Howard Shopping Centre #Badservice #BotchedContract #***********staff