borderline *****
<p>Adsl in bosbell, just a 4km drive from tygervalley has cost me 8 phone calls to log complaints, another two just to get a bill. </p> <p> </p> <p>My internet is down every 2 to 3 days...a technician comes out and restores the problem, only for it to be down again.</p> <p> </p> <p>I get charged for the full amount every month...but you only deliver a service for half of it. I have spent more than R400 on calls from my cellphone to your non-tolfree number to sort out these issues. </p> <p> </p> <p>I have been advised to speak to a senior manager from the technical department, but when i was supposed to be refered my call was dropped. </p> <p> </p> <p>Very very disappointing indeed. </p> <p> </p> <p>Could i please get some help?</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi
We so sorry for this, a technician was on site yesterday, unfortunately he could not close the ref then. Work is still in progress.
Regards
Tumelo
Best regards,
Hi
We so sorry for this, a technician was on site yesterday, unfortunately he could not close the ref then. Work is still in progress.
Regards
Tumelo
Best regards,
Thank you for the reply. I also enquired to receive my billing via email, on two occasions and haven't received anything yet.
Should i phone again? Or can this also be sorted out?
Regards
Theo
Thank you for the reply. I also enquired to receive my billing via email, on two occasions and haven't received anything yet.
Should i phone again? Or can this also be sorted out?
Regards
Theo
