1 reviews | Active since Apr 2017

07 Apr 2017, 10:44

borderline *****

<p>Adsl in bosbell, just a 4km drive from tygervalley has cost me 8 phone calls to log complaints, another two just to get a bill. </p> <p> </p> <p>My internet is down every 2 to 3 days...a technician comes out and restores the problem, only for it to be down again.</p> <p> </p> <p>I get charged for the full amount every month...but you only deliver a service for half of it. I have spent more than R400 on calls from my cellphone to your non-tolfree number to sort out these issues. </p> <p> </p> <p>I have been advised to speak to a senior manager from the technical department, but when i was supposed to be refered my call was dropped. </p> <p> </p> <p>Very very disappointing indeed. </p> <p> </p> <p>Could i please get some help?</p>

0
Replies (3)
Telkom
Telkom's reply09 Apr 2017, 08:04
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply10 Apr 2017, 08:41
Official

Hi

We so sorry for this, a technician was on site yesterday, unfortunately he could not close the ref then. Work is still in progress.

Regards

Tumelo

Best regards,

's update11 Apr 2017, 10:44
Reviewer Update

Thank you for the reply. I also enquired to receive my billing via email, on two occasions and haven't received anything yet.

Should i phone again? Or can this also be sorted out?

Regards

Theo