Bookings missed

Requested to have our line moved to our new home via the web portal. Did it three times before we got a date. Scheduled installation was set for 4/1/2016. So we called and were quickly given a new date (yay!) for the 8th of December. Waited at home the whole day and no one arrived. Called, Logged and escalated the issue. New date for installation issued. 10th of December. Again waited the whole day and no one arrived. Not sure what to do now? Tried call again to escalate issue but wondering how long this will go on for? Am I going to be reimbursed for the airtime I have to spend to speak to someone at the call centre. As well as the money were being billed for for our line usage which we are getting zero out of? <br> <br> Can someone please just come install our line? We are very happy with Telkom otherwise but this is just ridiculous.