Booking No Show

I request for the fibre to be activated in my unit in our complex, Telkom took two weeks to get back to me to set up an appointment. That is after I had to escalate the request first. I got a call from Open serve on Monday, who then made an appointment to come through the morning of Wednesday the 27th Sep 2017. I waited on them until 11:30 when I made my first call to Telkom to find out whats going on. All they could tell me was that they were running late with no indication as to if or when they would be coming through. Telkom committed to giving meed feedback withing the hour. None was received. I then called Telkom again after the hour to ask for Open serves contact details which, is continuously busy. I was told that this was escalated the morning already but no feedback was given to me. I had to call back at 15:00, were I was on the line with them for 45mins only to be told that they could not get hold of the manager in charge of the installation.

That was a full day of mine wasted, waiting for them to come through. Your service, albeit out sourced, is pathetic. You are very quick to charge people to their wrong doings but take not responsibility for your own. It was a wasted day for me which Telkom does not seem to understand not care about!!! U guys are utterly useless!!!