1 reviews | Active since Jan 2010
Boltspeed fibre, snail pace service
<p> </p> <p>Approximately 3 months ago we signed up for ftth via Telkom. The sales company was the "Sales Scientist". We were given a turnaround time of 3 weeks. NOTHING HAS HAPPENED! We are now being help ransom because we signed a contract and no-one can even confirm for us where in the process our application is. In the meantime the sales company was fired and the Telkom agent told us that its unlikely that our application reached Telkom if nothing has happened yet.</p> <p>HOW IS THIS ACCEPTABLE? HOW CAN WE BE HELD LEGALLY BOUND BY TELKOM UNDER THESE CIRCUMSTANCES? I would like someone from Telkom to contact me within the next two days, or I'll sign up with another company.</p>
Thank you "Keegan" for your AUTOMATED RESPONSE - needless to say - NOTHING HAS HAPPENED.
This morning I spent another 60 min on the phone to TELKOM.
Held for 10 minutes and then had the phoned dropped in my ear by an emplyee in the LTE dept - "she could not understand why I was angry"
I then phoned back, spent another 40 minutes on the phone withThokozile Khatli, Lungelo Ikhali(who at first would not take my call) . I asked for Sheldon ****son who is apparently the manager, but he is far too important to talk to me.
I went into your Northgate store last week, the lady who was clearly not busy, made eye contact with me and quickly looked down , in the hope of me leaving, I suppose - which I did.
SO WHAT WILL I GET THIS TIME - SOMEONE WHO IS ACTUALLY INTERESTED IN HELPING ME OR ANOTHER AUTOMATED RESPONSE FROM "KEEGAN"????????
Does anyone have the name of a Director I can phone at TELKOM, because that too is a closely guarded secret when you ask for it.
Thank you "Keegan" for your AUTOMATED RESPONSE - needless to say - NOTHING HAS HAPPENED.
This morning I spent another 60 min on the phone to TELKOM.
Held for 10 minutes and then had the phoned dropped in my ear by an emplyee in the LTE dept - "she could not understand why I was angry"
I then phoned back, spent another 40 minutes on the phone withThokozile Khatli, Lungelo Ikhali(who at first would not take my call) . I asked for Sheldon ****son who is apparently the manager, but he is far too important to talk to me.
I went into your Northgate store last week, the lady who was clearly not busy, made eye contact with me and quickly looked down , in the hope of me leaving, I suppose - which I did.
SO WHAT WILL I GET THIS TIME - SOMEONE WHO IS ACTUALLY INTERESTED IN HELPING ME OR ANOTHER AUTOMATED RESPONSE FROM "KEEGAN"????????
Does anyone have the name of a Director I can phone at TELKOM, because that too is a closely guarded secret when you ask for it.