MH
Martin H

1 reviews | Active since Mar 2009

11 Sept 2016, 09:49

Bolt on is a ****

<p>I activated the bolt on service for showmax streaming, I got 10GIG data, and 100gig at 128kbps (which is to slow to stream anything).</p> <p>I activated my 7days free showmax and tried it but for some reason the 110Gig at 128kbps was used and I couldnt properly stream anything.</p> <p>I phone the next day and logged a fault so that the 10Gig bundle could be used for streaming.</p> <p>Telkom did get back to me within 7 days and the showmax free trail expired so I couldnt test it anymore and requested that Telkom refunded my bolt on fees. Now suddenly more than 20 days later they tell me that I used the 10Gig and the wont refund me...</p> <p>How poor is your service if you take more than 7days to respond to a fault.</p> <p>Im not only going to stop my bolt on service but all other services with telkom as well.</p> <p>If they fool people with R99 a month and dont refund I suppose its a sneaky way of making money that works for them</p>

0
Replies (3)
Telkom
Telkom's reply22 Sept 2016, 12:19
Official

Hi martinh,

Thank you for your post.

Please be advised that we have sent you an email.


We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Telkom
Telkom's reply22 Sept 2016, 12:20
Official

Hi martinh,

Thank you for your post.

Please be advised that we have sent you an email.


We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

MH
Martin H's update23 Sept 2016, 09:03
Reviewer Update

Your system says that I used data for showmax after the 7 days that bolt on started, for the bolt on data can ONLY be used for showmax.

Now please explain how I can watch showmax without showmax being activated?

I tried to use the 7 days free trial for showmax and logged a call with telkom the day after I added bolt on, and never activated showmax. The amount of data your system says I used couldnt be accurate with showmax not activated!

Its easy for you to just send me data sheets and I must just believe it,

Fact is I logged a fault immediately when I couldnt get it to work and you took 20 days to get back to me

Fact POOR Service