Bollie Services

I went to branch Festival Mall to renew my contract. They gave me with the renewal a new router. The router is very slow, tested only 1mb download. I took back to Festival Mall Telkom Branch. I complained about the speed. They tested the D-LINK router in the Festival mall Branch. They got the same results. 1MB download speed. The advisor advised me to Hand the D-LINK router in, he will cancel my contract, then I can get a new router and on my 2 Terrabyte deal a cheaper premium. They gave me a Case Number ***3 When I handed the router back in I got another case number: ***3

When I phone the Telkom Service online they recommend I must go back to the branch.

So on the first case they told me Telkom will not cancel my contract. As per the sales person in branch recommendation.

Then I phone them again and asked about the other case Number. So the online lady told me that my D-Link router was not booked back in branch. The people did not do their work properly.

So i went back to the branch and another sales lady said they must send now the router for repairs. A BRAND NEW RUBISH D-LINK ROUTER for repairs,

I also told them in the branch when I took the router back that it is OLD STOCK. D-Link doesn't even support that router. There is no software available.

I am a customer of Telkom for past 14+ years, their service SUCKS. Then they must train their sales man/lady's on the equipment they are selling and "NOT TO GIVE THE CUSTOMER WRONG ADVISE" !!!!!!!!!!!!!!!!!!!!

I checked on the D-Link router's box and it was manufactured in February 2023, so even if i do take it, it is old stock and after 2 more years its is "4" years old.

Come on Telkom, what do we pay for. We pay your salaries every month!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!