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silimela S

1 reviews | Active since Aug 2016

24 Aug 2016, 15:19

Bogus renewal fee at Sandton City Telkom Shop

<p>Today I went to the Sandton City store to renew my Telkom Mobile contract, as I was filling in paperwork the sales consultant tellsemail that I'll have to pay a once off R150 renewal fee, when I asked where on their forms I'd be consent g to that fee he says it's not there but that they'll take cash or card. I then called Telkom''s customer care o 180 where the consultant, after asking two supervisors, Co firm that Telkom does not charge such a fee- I then gave the phone e to the store manager named Howard Keteloh who tries to defend this fee to his colleague at the call centre. The employees at the Shop then says they can't proceed with the upgrade until I agree to pay this bogus fee that Telkom Cus to me Care confirmed unequivocally that no fee exists.</p> <p> </p> <p>I left the shop and requested my upgrade online where no such fee is applicable. I can't accept that I drove to Sandton to be fleeced by ************ sales people. Who else has had to pay this unsubstantiated and unrecorded fee</p>

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