Bogus reference number and issue still not sorted

Hi there,<br> <br> I was given reference number SM175677 and assured my problem was resolved in December. <br> <br> I have received my bill for January and I have called in today to be told that there is no such reference number as this against my profile!<br> <br> On top of that the issue is still not resolved.<br> <br> This will be the third month I am billed R350 extra for a data bundle I was assured that was removed. <br> <br> Please can someone contact me urgently regarding this telephonically? A message on here means nothing as it doesn't get resolved and Telkom sits smiling with my money. <br> <br> This month I should get R1050 credited to my account(R350 November, December and now January)<br> This needs to get sorted asap. <br> <br> Regards,<br> <br> Calvin van der Walt