Bogus Charges

I took a data and router contract for R199, but suddenly R489 is being debited from my account. When I call to inquire, I am told that I subscribed for ringtones and games... "How can I subscribe for those things while the simcard is in the router?" No answer. I then asked Xoliswa Thabhethe (Call Centre Agent) to cancel those subscriptions, and she put me on hold for 40minutes, and then cut off my line after that loooong wait.

To my understanding, I took a data contract, how is then airtime being billed? What is more weird is that, you need Call Centre to cancel the subscription, but apparently to subscribe you can do it from your cellphone.

It's funny how everyone is saying the same about Telkom billing, that it is a nightmare.