1 reviews | Active since Aug 2014
Bluetech Retail not delivering on Telkom LTE-A
In December i received a email from Telkom advising of a LTE-A special.<br> <br> I SMSed the number and promptly received feedback. After completing the migration forms and sending these through late December i received no feedback.<br> <br> After contacting them I was advised that it would be sorted in January. In January I was advised that they could only migrate me in February, while not pleased as I had submitted all information in December I understood that the holiday period could cause a delay.<br> <br> After calling and reminding Bluetech Retail on numerous occasions (at least 5 times) to please remember the migration they failed to do so. Now i was advised it can only happen in March after receiving a run around for 4 days as no one knew what to do or what i was referring too. <br> <br> Calling the Telkom mobile call centre is also of no help, they just refer you back to Bluetech retail who is useless. <br> <br> Telkom please do something here...its ridiculous that this has to happen.<br> <br> I tried to find another agent to assist me but it keeps ending up back at Bluetech Retail. <br> <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86728
We apologise for any inconvenience caused.
Kind Regards
Charl Carr
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86728
We apologise for any inconvenience caused.
Kind Regards
Charl Carr
Telkom Social Media Team
