JL
Janine L

1 reviews | Active since Dec 2010

16 May 2015, 14:22

****** useless telkom

on the 21st of April 2015 I placed this complaint on Hello Peter:<br> I went to the Tygervalley branch in February to request a cancellation of a business landline. The request was logged on their system and I was told the request will be received by the appropriate cancellation people and the line will the terminated. Needless to say I'm still receiving an account for this line which needless to say has not been cancelled yet. I went into the branch again yesterday to complain and was given the reference number of the cancellation request logged as well as the date it was done - 24 February 2015 ! Its almost 2 months ago !!!! I am not paying for a line that should have been cancelled already !!! <br> <br> This was the response from Telkom:<br> Hello Jaylo,<br> We sincerely apologise for the inconvenience.<br> Kindly note that this matter is attended to and we will advise as soon as feedback is available.<br> Please find your ***<br> Regards,<br> Zandiswa Gunu<br> Telkom Social Media<br> <br> Guess what - I received yet another account for this F*&^%G line that should have been cancelled end of February already!!! USELESS BUNCH OF IDIOTS AT TELKOM !!!

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Replies (1)
Telkom
Telkom's reply16 May 2015, 14:58
Official
Hello Jaylo,

Please note that the previous post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Igsaan Damon
Telkom Social Media Team