Blocking a lost phone

I lost my phone on the 1st of January this year and called Telkom to block my phone on the 3rd as request from my phone insurance, I called them the next day and they told me they still processing my blocking request.

I called on the 5th of January again to my surprise Sandy Mqulo advised that my request hasn't been processed I should wait for sometime again.

I mean what nonsense is this now my cellphone insurance might decline my claim because it's been over 48 hours before the phone was blacklisted. How long should I wait for this to be actioned.

Pathetic service I tell you.