Blocked Profile.????????????

About 2 weeks ago, I went to a telkom store (opposite checkers and vodacom) in menlyn. I was assist by a white consultant it was around about 15:00 -16:00, to inquire about a laptop contract since well I have an existing contract. The 1st thing i did is that I told her about my query and I explained to her that my ID is not in a good condition. She then checked on the system and told me that they gonna need my bank statement and payslip... Today I called in the sales department to enquire online about the laptop, The agent who assisted me told me that there is a hold status. (Blocked). That I must visit a branch so that they can unblock the status. If she suspected that I tried to commit ***** or why ddnt she call the police or the manager. Im soo not happy with this kind of a treatment and I demand an apology from her and that she must unblock my profile. I’ve been a loyal client for telkom and this is how you treat me!!!! I’m taking this to other social platform.!!