Blocked for over 2 weeks even though payment was made

I have never been this frustrated I paid Telkom on the 14th R 1,628.74 when I realised that the payment for April did not go through I even paid extra R 210.74 for the late payment I have been blocked for 2 weeks now and I have called their customer care line more than 5 times and they are all surprised that I am still blocked as they can see my payment

I am not sure if I am being punished as I the the R 210.74 for the late payment was for that

I will be blocked for a month now even though I have paid for services, I am frustrated as I cannot make any calls even though I have paid for them This issue has been escalated more than times this week but I am still blocked

I am working out of town and I cannot even call to checkup on my family