Blocked account

Dear Telkom

I don't know how to reach you as I have tried talking to a few call agents and they can not assist me because I have to talk to your collections department and I can not reach them.

So due to Covid and it's lockdown I was not able to pay my account on time. I have paid R1900 on 9 September 2020, I thought I was supposed to only pay R 1870.47 but it was supposed R1970.47 so I paid R70.47 short.

Telkom didn't attempt to contact me once to inform me I under paid. So now you want me to Pau the full outstanding amount of R870.47 including this month's installment.

How can you keep my account blocked for only R70.47?

For bad service you can blame loadshedding and lockdown. So every moment of bad service I as the client can convert my installment into the hours and only pay for the time I do have service? Because this is wat you do. No payment no service.

Please educate your employees on the popi act that came in to action 1 July 2020! I don't have to give my ID number when I'm not comfortable to do so!!!

Please enlighten me on how we are going to move forward. You can email me on ***

I'm really very disappointed in telkom, it's service and severa *********** employees!!!

Please do note that I WILL NOT pay for any and all the days that this account is blocked if it is not unblocked by day end of 23 September 2020!