Blessing in disguise?

I have had not a single happy memory with Telkom service consultants. Truly had a horrible time with the company. I was retrenched and unable to pay for a month or 2, upon paying with a surplus I am then advised my line was cancelled and I need to reaply, well that's just stupid. I'd like to have the surplus amount returned to my bank account since you won't reconnect my line without me having to go through the application nightmare again.