Blatant lies and *********** service

On the 19 January our internet was down. We contacted Telkom to inform them thereof. After hearing nothing and many hours of holding for the call centre, the fault was finally escalated and we were told that it would be attended to on Saturday 24 January. We stayed home the whole day expecting Telkom to arrive but nothing. On Monday 26th a telkom technicain arrived but said he could not fix the problem and the matter would need to be referred to another department . On Tuesday 27th I called and was told that the matter had been assigned to another technician and would be dealt with after 12 noon and that someone from Telkom would phone in the afternoon to check that it was done. Still nothing!<br> <br> On Wednesday 28th I called the Call Centre and waited for over an hour ( which is the norm) to be informed that the fault had been cleared!!!! When the technician had clearly stated that he was not able to fix the problem and would report so to his supervisor.. I was assured that the matter was now on record as would receive immediate attention. 4 hours later we are still waiting!!<br> <br> Never before in my life experienced such appalling service!