Blatant **** at Benoni Lakeside Mall Hell-kom.

I went to the branch at Lakeside Mall on the 8th of October 2024, to do a sim swap, number swap and a data deal migration. I was only assisted with the Sim swap and told that the migration was not possible because my current contract does not allow the change unless I'm 22 months into the contract (a lie). The consultant 'logged' a request for a number change and said it would take 72 hours. On Friday, the 11th, I called the call centre to follow up on the number swap and found out that the consultant at Lakeside also **** about logging it and that it was not logged at all. This new person logged it for me so I followed up after another 72 working hours and found out that it was logged a day later so I needed to wait another 24 hours. Today (24/10/2024), more than four days later, my number swap is still not done and I'm not sure how many more weeks I need to stay without access to calls/sms's on a number that I've had for more than 12 yrs. I'm so frustrated and annoyed with the level of dishonesty and irresponsibility shown by your consultants. Especially the guy at Benoni Lakeside mall who **** repeated to my face to avoid helping with a service request when he found out that I was not coming in for a sale. He was more concerned with the fact that I did my upgrade online instead of at the branch and had no interest in assisting me with what I traveled all the way there and stood in a queue to do.