Blaming NuDebt

Telkom informed me that my account was debited by NuDebt and not by Telkom. I spoke to NuDebt on the phone and they informed me that Telkom dit the debit directly. Back to telkom that they said that it was NuDebt again. After phoning multiple times with nobody answering, I finally got hold of somebody on the NuDebt online chat. They blatantly denied taking the debit order. So between Telkom and NuDebt, I've paid R2000, but nobody knows where the money is or if it will ever reflect on my account, which is still suspended even though it's PAID in full.