Blame it on the system

It is enormously frustrating dealing with thick headed call center staff who doesn't have logic! <br> I get my Telkom account invoice which states that there is an overdue amount which will be debited from my account on their monthly payment run then two days before the debit gets deducted my line gets suspended and i am told that it was in arrears even though they, TELKOM, sent me an invoice stating that they would debit me for that amount. Now after i paid the arrear amount the debit still goes off my account two days later and they still deduct the arrears amount and tells me that my account is now in credit?? DOES THIS MAKE SENSE??<br> The best is yet to come, now they send me my new bill with reconnection fees! i mean really now.<br> I make use of one of their premier packages and this is what i must put up with...<br> so sorry i didnt use Neotel!!!<br>