Blame Game

<p>RE: [0][ ********** 7]RE: [0][ ********** 1]FW: Ref: ********** 1</p> <p>Complaint about Telkom Mobile! I changed from Vodacom to Telkom in April 2016, went into the branch to take out a contract, and the agent added the wrong contract and said “not to worry, he will send an email to the cancellation apartment” and the Telkom Mobile agent continue with the correct contract. At the end of the month I get a bill of R1900, and my contract is only R499. WHAT??? So I went into the branch over 9 times to sort this issue out, I was told I will be refund the full amount for the mix up, and someone in the cancelation department isn’t processing the cancellation. Taking this matter into my own hands I have sent countless emails to Telkom Mobile, called the help line you name it I tried it, only to get back unhelpful response always from different people, some emails deleted before they are even read. I don’t actually know what to do anymore. I am, getting debited for a extra contract and cellphone I don’t have and cant get it sorted out or speak to anyone that can actually help me, I am afraid I will never get my money back. Have a good marketing, front office staff and plans doesn’t help if your back office is useless. How long will this take to sort out, it has been 4 months to sort out a mistake a Telkom Mobile employee made. I request a full refund of all the money debited form my account until this issue is sorted out, all it is doing is causing me stress, and costing me my money, petrol and time.</p>