1 reviews | Active since Jul 2013
Blacklisted & Irate
5 months ago I signed up for a cellphone contract with Telkom Mobile in Johannesburg, Main street. I handed over all the required documents, including my banking details and 3 months bank statements. In February 2015 I got a text informing me I owed R1497.00. I marched to Telkom Mobile Eastgate, paid the bill cash at ABSA and asked why my account wasn't debited. Only to find out the incorrect banking details were captured. I gave them the proof of payment and correct banking details AGAIN! It gets better, because of their incompetence, I was blacklisted and handed over to NuDebt for money I did not owe. I called the contact center repeatedly & was only helped by Portia - the only person with a brain in the entire company. I refuse to run around like an idiot, paying for a crime I am not responsible for. I demand that this matter be cleared IMMEDIATELY! I do not want to receive another call from NuDebt! I work for a bank & cannot afford such negative information on my profile, especially seeing as I never run away from my financial obligations. Thank you very much Telkom Mobile for treating me like a ********. If I could cancel this contract right now I would.
Thank you for making contact with us and taking our call.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Kindly note that this matter has been escalated to our Collections Team and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Best regards,
Thank you for making contact with us and taking our call.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Kindly note that this matter has been escalated to our Collections Team and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Best regards,
