NM
Nazeerah M

1 reviews | Active since Nov 2015

15 May 2016, 09:36

BLACKLISTED for Telkoms incompetence!!

<p style="color: #555555;">Good Day,</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Firstly, I am extremely disgusted at Telkoms service!</p> <p style="color: #555555;"> </p> <p style="color: #555555;">We entered into a contract with Telkom in August last year. I provided them with the correct account number as well as contact details.</p> <p style="color: #555555;">They captured the wrong account number and did not contact me to advise the debit orders were not going off. I logged a complaint and still awaiting feedback. Some time this year they send my old number which has been changed with my bank more then 3 years ago and was not on my contract to say that we are outstanding with payments. We have not received data since October. This needs to be sorted immediately as we are now BLACKLISTED for their incompetence!!</p>

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Replies (1)
Telkom
Telkom's reply16 May 2016, 11:56
Official
Hi Nazzykhan493 Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. Interaction *** Regards keagan Telkom Social Media Team