Blacklisted for R0.00 account, no account statements, account closure or repayed confirmation

I've app**** for a bond, but the bond was turned down by the bank due to Telkom blacklisting me for R147. I then went to the Sandton Telkom store. I waited in the queue (20 minutes). The gent (very helpful to the extent that he can be) looked up my 1. ID 2. Account number. Both of them came back with an outstanding amount of R0.00.

He then proceeded to make a call for me to the accounts department. After holding on for 32 minutes, a Boniswa answered. She took my ID, took my account number and came back with the same result (R0.00 outstanding). She then says that I should not have been given over to the credit bureau. She then said that she escalated the case to credit to have the blacklisting retracted and that she will mail me my R0.00 outstanding statement. She said that they (credit department) will confirm full payment and closure of the account

That was Saturday, today is Tuesday. Still no R0.00 account. Still no closure and payment confirmation. I'm pressed for getting a bond and Telkom is getting in the way.