BLACKLISTED FOR NO REASON

This was my problem with Telkom and all their responses..but today 15 November 2018..I've received a call saying I'm owing Telkom and they've handed me over to Debt collectors and my name will be blacklisted...what for? I've never used your router you even apologized and took it back...PLEASE CLARIFY FOR ME WHAT IS IT THAT IM OWING YOU FOR?I'm so angry!

I took out a contract with Mondo for Telkom . ..in February...it was for a Wi-Fi router for R149...I've received it and went to Telkom at Riverside Mall in Nelspruit but they told me they won't be able to assist me since I took out a contract with Mondo they must be the one that assist me....I then phoned Telkom to assist with the connection and I asked them to block it so that I only pay R149 not more than than in which I had to get 5GB during the day and 10GB at night .but then still I had no coverage I phoned Mondo to assist me coz still I can't use the router...Kim from Mondo assisted me by connecting me with a guy from Telkom...he phoned me but by then I didn't have the router with but told me that I have a MTN coverage so I must connect with it but was never told they were going to charge me more if I use that coverage ...but then when I got home still there was no connection even if I used that MTN one...I phoned Mondo again spoke to Phindile and promised to get a someone from Telkom to phone me still no one phoned...until today when I see Telkom has deducted R830.23 instead of R149...worse I've never had a connection with the router I've been complaining since that I need some assistance....now they took the only money I had...it's been almost 2 months since I've been complaining without any assistance but this is how they repay me...all I want from them now is I want my money and they must just come and take their so not working router...i

Official private business reply Hello choma

This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our mobile team for assistance. Regards Noleen Telkom Social Media Team.

choma: Please reverse my money....I have nothing....why did u have to take so much money meanwhile I've never had a connection and worse I asked for a block and not to be charged more....please I want my money...that was the only money I had and have to pay school fees.

Official private business reply Good day Thembi,

Your Bill Dispute query has already been logged with our Billing Team, feedback will follow. '

Please note that if there is not Telkom coverage in your place yiu wont be able to use this package as it comes with Telkom data only.

Your reference number is ********** 9.

We apologize for any inconvenience caused. Regards,

Busi

Telkom Social Media Team

choma: I've already reversed my money.because I felt it was so unfair for you to take so much money...meanwhile I've put a block....even this morning when I spoke to one of the consultant and she confirmed the block...so I've reversed the money. .I'll hear from you then

choma: I still have a problem with Mondo and Telkom...earlier this month when I laid a complain both companies phoned me and told me that the contract has been canceled and they've realised that actually they were the problem..I spoke to Kim at Mondo and told me the contract has been cancelled . ..because I don't have any network coverage ..they even sent me a courier to collect the device and they phoned and said they received it...and the contract has been cancelled..but today they've deducted R979.23.in which I don't even understand what is it for since they've cancelled the contract and also collected their device and Sim card.Please I want my money this is a robbing game. What are you charging me for.I want my money.