MN
Mashudu N
1 reviews | Active since Jul 2012
14 Dec 2017, 12:21
Blacklisted for Account already paid
This is very sad and frustrating. On 28 August 2017, Telkom confirmed telephonically and with an sms that I only needed to pay R 251.62 as my despute was granted. However, on the 25th October I paid R500.00 after being advised that I needed to pay R500.00 because my account was handed over already. Today I checked my profile(TransUnion) only to find that my credit score moved from a better 640 to a lower 548 and Telkom this is because I now have a default for an account that I have paid already.
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Replies (1)MN
Mashudu N's updateReviewer Update
30 Dec 2017, 10:46What is the point of escalation if there is no feedback afterwards? My last query around this issue ref no AI ********** is still not addressed instead Telkom responded to me with Black and Associates law firm demanding money that I have stated on million occasions and provided proof to both to the law firm and Telkom that it is already paid in full and all subscriptions cancelled as of 22 April 2017. I have a default listed on my name for an account that I was wronged for not the other way. Now I’m paying for someone else’s incompetence.
MN
Mashudu N's update30 Dec 2017, 10:46
Reviewer Update
What is the point of escalation if there is no feedback afterwards? My last query around this issue ref no AI ********** is still not addressed instead Telkom responded to me with Black and Associates law firm demanding money that I have stated on million occasions and provided proof to both to the law firm and Telkom that it is already paid in full and all subscriptions cancelled as of 22 April 2017. I have a default listed on my name for an account that I was wronged for not the other way. Now I’m paying for someone else’s incompetence.