Blacklisted by Telkom because of their own incompetence.

In January 2018, I decided to cancel my Telkom landline as I was only using it for an adsl line which I since changed to new a ISP.

I contacted the call centre and was emailed the cancellation form. I filled it out, sent it back with the relevant documents and received a confirmation email saying it will be attended to. Seemed simple enough..

I finished the month notice period and made my last payment.

To my surprise, the next month, I received an account from Telkom? I didn't think much of it and guessed that my cancellation was still being processed.

A few more months went by and I was still receiving a Telkom account(sigh).

So I decided to try cancel it again. Called the call centre again, and had to wait again in a queue to chat to someone(all this wasted time). I explained that I had cancelled it previously but nothing had happened. I was assured that it would be cancelled this time and that all would be resolved. Happy days, but not really..

I continued receiving accounts from them. WHAT DOES ONE HAVE TO DO TO CANCEL A TELKOM ACCOUNT?!

So the months past and I was still receiving an account from them, which I was ignoring, as I had cancelled it twice already.

And then I was contacted by Alpha collections about my unpaid Telkom account. This was good news, I thought, as I could now hand over all my cancellation documents and reference numbers to them, and surely they would be able to get my line cancelled.

More time passed and I had not heard back from anyone and my Telkom accounts stopped coming so I thought all was resolved. Apparently not..

I was contacted by Alpha collections again saying I had to pay an outstanding amount of R1356.00. I mentioned to the helpful lady I was chatting to that I had paid everything in full up until my cancellation date, all the info had been provided to them. She happened to have all the emailed documents in front of her and she agreed with me, that it was odd that Telkom wanted more money from me.

So now according to Alpha collections, Telkom has blacklisted me, for something that is entirely their own fault!! If any one competent at Telkom would have a look, they will see, my line has not been used passed the point of my cancellation.

Is there anyone competent that works at Telkom still? It seems not.

I have never missed any account payments in my life, I have always paid what I owe. And now thanks to *********** staff at Telkom, I have been blacklisted for them basically trying to rob me. How is that even fair?!

If anyone at Telkom happens to read read this, please fix this! How many times should one have to cancel an account, this is completely ridiculous!

I have reference numbers and emails as proof of my cancellation.

Anyone considering doing business with Telkom, I strongly advise against it, it won't end well.