#blackfriday......Disappointed Telkom

Dear Sir/Madam, we have wifi contract with Telkom- last month on the 20th we were out of bundle....this month its the 20th and we out of bundle once again. Contacted the 0180 number and was told they unable to give us a breakdown. We had to purchase additional data. This is unacceptable service. We have been Telkom clients for over 10 years.We would like this matter to be investigated, we suspect that Telkom "could' have a technical problem and brushing us aside. It's just to coincidental, two months on the 20th we have run out of data and have definitely not used all the data. Please kindly get back to us. Thank you kindly