BLACK LISTING DOES NOT TAKE FOREVER

I NOTE WITH CONCERN THAT TELKOM MOBILE HAS LITTLE OR NO REGARD FOR CUSTOMERS, AND THIS IS JUST A SECOND INCIDENT! I CALLED IN ON MONDAY TO BLACKLIST A PHONE SO THAT I CAN GET ITC REF NUMBER, IN ORDER TO INFORM MY INSURANCE OF THIS LOSS. YOU DO NOT HAVE AN OPTION TO SELECT A BLACK LISTING DEPARTMENT, WHY? WE SPEAK TO AGENTS WHO WILL TELL YOY THEY ARE PUTTING US THROUGH TO BLACK LISTING DEPT, ONLY TO BE PUT BACK AT THE BEGINNING OF THE CALL/OPTIONS, WHY? I HAVE CALLED FOR OVER FIVE TIMES THERE NO ONE HAS BEEN ABLE TO HELP ME GET ITC REF NUMBER! MY INSURANCE CONDITIONS ARE SUCH THAT I MUST REPORT TO THE POLICE STATION WITHIN 24HOURS OF A LOSS, BUT I CANNOT! I HAVE USED MTN, CELLC, VODACOM AND BLACKLISTING A PHONE HAS ALWAYS TAKE LESS THAN 4 HOURS, WHAT IS WRONG HERE! I HAVE SPOKEN TO A NUMBER OF YOUR AGENTS, NEIL, SOLULA, LWANDO SOME WHOSE NAMES I HAVE FORGOTTEN. I REQUESTED A NAME IN THE BLACKLISTING DEPARTMENT, NO ONE PROVIDED THIS NAME! I REGRET DOING BUSSINESS WITH YOU IN SO MANY LEVELS. I WISH I KNEW OF A WAY TO TERMINATE THIS FORSAKEN BUSINESS CONTRACT, WORKING WITH YOU IS A ****EN CURSE! YOUR STAFF DOES NOT KNOW HOW TO DEAL WITH PEOPLE, HAVE UTTER DISREGARD FOR TIME, SIES!!!!