Black listed for a fixed line contract that I did not take out with Telkom and nobody can provide me with proof of the application or contract.

I have recently found out that I have been listed by Telkom for a fixed line contract that I have never app**** for. Call Centre agents keep on transferring me from pillar to post and Clearwater branch staff said that they don't keep applications or contracts and have no record of this application and they keep everything on the system but cannot assist me I need to phone the call Centre.

They phoned the call Centre while I was in their office and after being transferred to a few departments because some of them cannot pick up this line we talking about, I had to give the phone to the store agent to give them the SAID phone number and the person said I need to get an affidavit and open a case nr, not sure why because I clearly did not commit *****.

I have a cellphone line with Telkom and when I wanted to upgrade my line was told that I have arrears with Telkom on a fixed line. I’ve asked for proof and was told to phone the Telkom fixed line department and I need to get an affidavit from the police station stating that I did not take out this contract of which I think this was very unfair since they cannot even provide me with proof of my application for this line.

Somebody from their legal department or a company that they've handed me over to phoned me over two weeks ago and when I told him I did not apply for this line and he need to get me proof of the application and contract, said that he will request a copy of the contract and I have not heard from him ever since.

This matter has a total negative impact on my life and it makes sense now why my son had to waste a year of his Varsity life since I could not get a personal loan at the beginning of the year so that he could start his 2nd year. I have app**** for a personal loan at the bank last week and the credit manager does not want to accept my affidavit since Telkom itc report is impacting my application. I had to go to the police station 9h50 at night hoping the credit manager will override my application and their not accepting the affidavit and needs a letter from Telkom stating I did not apply for this line that I am listed for.

Telkom will have to compensate me for this HUGE inconvenience they have caused in my life and for the set back that I am currently experiencing as well as my son. They have negatively impacted my credit scoring on ITC and will have to rectify the matter urgently as I pride myself in having a good credit record since I’ve started working. Clearly if this is not sorted out immediately the Varsity application’s has opened for next year, will my son have the same problem again!!!!!!!

Please can a competent person get in contact with me since I’ve spend HOURS on the lines trying to sort out an account that is not even mine. I need this letter urgently for the bank to get my loan approved.

Your urgent response will be highly appreciated since I’ve asked one of your agents for your Ombudsman’s number and she gave me the same wrong number that is listed on the internet. I will need confirmation that my record has been cleared/updated on ITC and that my ITC scoring has been lifted up.