Black list device after it was ******

<p>Never have I experienced such horrible service from such an old long standing brand before. My phone was ****** on Sunday morning and 1hr later I called Telkom to blacklist my device. The consultant asked me questions but never asked the IMEI number that they require to blacklist the device. The consultant informed me that the ITC number would be sent to my alternative number in 24hrs. I received nothing and decided to call Telkom again.</p> <p>I called the Tuesday morning, the next consultant informed me that you cannot black list the phone without th e IMEI number. I then gave it to her and she informed me that they will be sending the ITC number to the alternative number again and if any problems occur they would phone me. They phoned to the alternative number and advised my husband they cannot access my telkom account. </p> <p>The same day I phoned again and spoke to different consultant and she informed me that the Blacklisting department systems are down and they cannot black list my device. Today, Thursday 15 June 2017 I called in again and they still cannot assist me I need to call back in 72hrs.</p> <p>I spoke to 4 consultants and nobody can assist me. In the meantime, I cannot report the case to the police as I do not have the ITC number and I cannot claim from the Insurance because I do not have a police report or ITC number. All because Telkom cannot blacklist my phone.</p> <p>They so unprofessional, consultants do not speak the same language and they are causing huge delays. The person who stole my phone can still use it and access everything on my phone. I am so dissappointed in the level of service. I wish I never took out a contract with them.</p> <p> </p>