sL
selwyn L
1 reviews | Active since Nov 2014
24 Nov 2018, 08:46
Black Friday ****??
App**** for a black Friday contract deal. Was contacted by the online consultant. He (do not remember his name) went through the whole process and everything was done told me I I'll be debated within 48hours for the 1st installment. And my phone and free smart watch will be delivered in the next 5 to 7 days took my work place details for the delivery. Next day (Saturday) I get a sms stating "Dear customer, Unfortunately your order has been declined during credit vetting. Regards Telkom Sales Team" There is noting wrong with my credit score and I even rechecked my score. I then called in and was told that yes it shows canceled on the system saying wrong category or something. So I asked what I can do now since there must be a mistake. I'm told that the application can be redone but obviously I won't get the smart watch since that is over and I'm not within that first amount of people. But yesterday when I did it online and was done successfully!! I was. So what is going on?? This feels like a easy way for telkom to get out of the offer they made. I need answer please telkom. Since your consultant says there is nothing she can do. This is utterly disappointing as the phone and watch was going to be gifts. I really need answers. And also I have a adsl contract with telkom which has never been in arears so please telkom you need to rectify this.
Helpful (0)
Replies (4)0
Replies (4)sL
selwyn L's updateReviewer Update
24 Nov 2018, 13:19Was contacted by telkom. There was a glitch with there system. Everything is still on track as per conversation with original consult. Will update the start status once everyting is completed
sL
selwyn L's update24 Nov 2018, 13:19
Reviewer Update
Was contacted by telkom. There was a glitch with there system. Everything is still on track as per conversation with original consult. Will update the start status once everyting is completed
sL
selwyn L's updateReviewer Update
26 Nov 2018, 08:00On Sunday I again recieved the same sms. So far no call so I'll have to assume it's still the glitch sending these smses. I wait and see what happens over the next 2days. Will update as it goes on
sL
selwyn L's update26 Nov 2018, 08:00
Reviewer Update
On Sunday I again recieved the same sms. So far no call so I'll have to assume it's still the glitch sending these smses. I wait and see what happens over the next 2days. Will update as it goes on
sL
selwyn L's updateReviewer Update
27 Nov 2018, 14:18So on Monday i called them since i received no info from Telkom, i was again told everything is on track and the SMS is an error with the system.
Tuesday morning the 1st debt order went off (as per what i was told would happen from the original consultant who called me after placing my order) i received a SMS form my back which has ref number. i tried checking on the Telkom website if i can track the order via this number since i just wanted to be sure everything is still in order. I was not able to track anything with that ref. i then again called Telkom sales and selected online orders . i explained to the consultant what has happened so far any that i would just like to get n proper ref number so i can follow the status of my order so she checked on the system and told me that my order was declined. i again explained to her (the telkom employee) what i was told by her other members with regards to the system sms error and asked if there isnt a way to check and make sure since the debt order has also already gone off. she then gave me the accounting departments number so that i can call them and reverse the debt order???like seriously now??? So here i sit not knowing where i stand am i getting my phone and smart watch or not. the last 4 days has been a terrible up and down with my expectations as i was extremely excite to get my phone and watch. only to go from yes i am , no im not , yes i am , no im not , we debt you , but you stil dont get it. this is so frustrating since if gotten different stories depending on who i speak to. so what do i do now ???? Do i wait in agony hoping the phone gets delivered as per 2 of the 4 members i spoke to because this uncer*****y is the most frustrating and it doesn't help that i cant speak to anyone that can give me a definite answer also not like Telkom is going to respond to this post
sL
selwyn L's update27 Nov 2018, 14:18
Reviewer Update
So on Monday i called them since i received no info from Telkom, i was again told everything is on track and the SMS is an error with the system.
Tuesday morning the 1st debt order went off (as per what i was told would happen from the original consultant who called me after placing my order) i received a SMS form my back which has ref number. i tried checking on the Telkom website if i can track the order via this number since i just wanted to be sure everything is still in order. I was not able to track anything with that ref. i then again called Telkom sales and selected online orders . i explained to the consultant what has happened so far any that i would just like to get n proper ref number so i can follow the status of my order so she checked on the system and told me that my order was declined. i again explained to her (the telkom employee) what i was told by her other members with regards to the system sms error and asked if there isnt a way to check and make sure since the debt order has also already gone off. she then gave me the accounting departments number so that i can call them and reverse the debt order???like seriously now??? So here i sit not knowing where i stand am i getting my phone and smart watch or not. the last 4 days has been a terrible up and down with my expectations as i was extremely excite to get my phone and watch. only to go from yes i am , no im not , yes i am , no im not , we debt you , but you stil dont get it. this is so frustrating since if gotten different stories depending on who i speak to. so what do i do now ???? Do i wait in agony hoping the phone gets delivered as per 2 of the 4 members i spoke to because this uncer*****y is the most frustrating and it doesn't help that i cant speak to anyone that can give me a definite answer also not like Telkom is going to respond to this post
sL
selwyn L's updateReviewer Update
04 Dec 2018, 14:25Not sure if anyone has read this post but just for those that have, the end result is that on the Wednesday i received an sms stating my order has been handed over to Courier it. and i also recieved a sms from courier it saying i can start tracking my parcel in 24hours. it was delivered on Thursday. so after about a week of not knowing what is going on and telkoms system also seamingly not knowing what is going on i am glad to say that atleast somewhere one of the system did what its supposed to do i i got both the items.
sL
selwyn L's update04 Dec 2018, 14:25
Reviewer Update
Not sure if anyone has read this post but just for those that have, the end result is that on the Wednesday i received an sms stating my order has been handed over to Courier it. and i also recieved a sms from courier it saying i can start tracking my parcel in 24hours. it was delivered on Thursday. so after about a week of not knowing what is going on and telkoms system also seamingly not knowing what is going on i am glad to say that atleast somewhere one of the system did what its supposed to do i i got both the items.