Black Friday sale

On black Friday Telkom Mobile was running deals which were Huawei P10 lite for R199 and Samsung Galaxy J7 Pro for R 199. I called the call centre to do a application for both deals and after 35 minutes on the call, was told by the agent assisting me she can only assist with one phone and one router deal, I then enquired why and she said this was how they worked, I asked her would it be possible for me to call back an apply for the second deal and she told me yes it would work, she then proceeded with providing me with a reference number and said I would receive a confirmation email of my order with the next 48 hours. the second call I made was 15 minutes long where another agent assisted me and provide me with the a reference number and told me I will receive everything between 5 - 14 working days. A week later I received a sms says that my contract was preapproved and I will be debited with 3 working days, however was debited the next day. I then contacted Telkom Mobile again to query why have I only received one confirmation sms, another agent then told me it was not possible to do two contract deals through their call centre and if I did want both deals I should have went to one of their stores. I provide her with both reference number and she said she does not trace the second reference and as she mentioned previously they only do one deal at the call centre. 9 working days later all I have received from Telkom Mobile is an sms and my account has already being debited the service is ridiculous and theier agents mislead you.