1 reviews | Active since Jul 2012
Black Friday Run-around
I placed an order on Friday, 24 Nov for one of your Black Friday Specials (R199 contract with the P10 lite Phone). I received a confirmation email at 12:59pm the same day to say my order as been received. A consultant phoned me on Saturday at 12:11 and we went through the entire Vetting process. The final question that she asked, was if it was OK to pre-debit my account. Apparently this is a thing now. I said that I don't have funds in that account now and asked if I can pay another way. She instructed me to go to one of the Telkom Stores. I asked her if this wasn't just an online deal? She said "No, they can also do it in the store and they will have different payment options available in-store (like credit cards) as long as I take all my documents with me (ID, Proof of address, Bank statement). I went to Telkom Direct on Sunday in Cape Gate Mall. First thing they tell me is that this was only an online deal. Second thing they tell me is that they accept no account payments in store. I then went to the other Telkom store in Cape Gate, and they told me the same. They accept no payments in store (even though each of their PC's had a card machine attached to it). This morning, someone from the call centre phoned me to tell me that the black Friday deal is now sold out and that I can't have one. What the hell Telkom? If you didn't want to sell this, why advertise and chase me around? Your sales people clearly gave me wrong info regarding the Telkom stores causing this delay and now I missed the deal because of YOUR uninformed staff. I also missed the deals on all the other cellphone networks because I thought this order would go through. Thanks for *****ing me over Telkom!
Hi Christo007,
Thank you for making contact with us.
Please be assured that we have sent your query to the Online Sales Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Christo007,
Thank you for making contact with us.
Please be assured that we have sent your query to the Online Sales Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
