CvdW
Christo van der Westhuizen

1 reviews | Active since Jul 2012

27 Nov 2017, 14:04

Black Friday Run-around

I placed an order on Friday, 24 Nov for one of your Black Friday Specials (R199 contract with the P10 lite Phone). I received a confirmation email at 12:59pm the same day to say my order as been received. A consultant phoned me on Saturday at 12:11 and we went through the entire Vetting process. The final question that she asked, was if it was OK to pre-debit my account. Apparently this is a thing now. I said that I don't have funds in that account now and asked if I can pay another way. She instructed me to go to one of the Telkom Stores. I asked her if this wasn't just an online deal? She said "No, they can also do it in the store and they will have different payment options available in-store (like credit cards) as long as I take all my documents with me (ID, Proof of address, Bank statement). I went to Telkom Direct on Sunday in Cape Gate Mall. First thing they tell me is that this was only an online deal. Second thing they tell me is that they accept no account payments in store. I then went to the other Telkom store in Cape Gate, and they told me the same. They accept no payments in store (even though each of their PC's had a card machine attached to it). This morning, someone from the call centre phoned me to tell me that the black Friday deal is now sold out and that I can't have one. What the hell Telkom? If you didn't want to sell this, why advertise and chase me around? Your sales people clearly gave me wrong info regarding the Telkom stores causing this delay and now I missed the deal because of YOUR uninformed staff. I also missed the deals on all the other cellphone networks because I thought this order would go through. Thanks for *****ing me over Telkom!

0
Replies (4)
Telkom
Telkom's reply30 Nov 2017, 08:13
Official

Hi Christo007,

Thank you for making contact with us.

Please be assured that we have sent your query to the Online Sales Team for further assistance, they will be in contact with you.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

CvdW
Christo van der Westhuizen's update04 Dec 2017, 15:27
Reviewer Update
Thanks for your reply. No one from the sales team has made contact with me yet.
CvdW
Christo van der Westhuizen's update07 Dec 2017, 14:02
Reviewer Update
It is now the 7th of December and no one has contacted me. I guess this means that I have to move on to another network. It is so rude to ignore your own clients.
CvdW
Christo van der Westhuizen's update14 Dec 2017, 11:50
Reviewer Update
So someone did eventually contact me and we completed the online application process. Everything was confirmed and I was just awaiting the delivery of the phone. Keep in mind that I cancelled another contract order at Vodacom in order to get this deal from Telkom. Today I receive an SMS that says: "Dear customer, Unfortunately your order has been declined during credit vetting. Regards, Telkom Sales team." Are you kidding me? How on earth do I qualify for a R389 per month Vodacom contract and then get declined for a R199 Telkom contract? I am really starting to suspect that you just don't want to assist me and that you like toying with people's emotions. I have an excellent credit rating and demand an explanation regarding the above.