Black Friday Online Purchase Poor Service and Breach of Contract

Dear Subscribers and future customers of Telkom. As a current customer of Telkom and to ensure that other future customers of Telkom know the reality of the lack of service that Telkom delivers I feel it necessary to publish my horrible experiences with Telkom thus far!!!! It all started on the 24 Nov 2017 on BLACK FRIDAY where there was an Online sale for a P10 lite Huawei Free me 1Gb contract for R199. Upon confirmation of the contract the contract I was told that I will receive delivery of the phone within I think it was 7 to 14 days and that they will debit my bank account for an amount of R199. I agreed to all of this. Eventually after not receiving the cellphone well past the delivery date I decided let me follow up with them. Wow what a shocking experience this turned out to be. Firstly you have to wait at least 30 min for some one to answer the phone. When I queried the status of the order I was told that the order was not placed WOW like really!!!!! After another follow up they said that the money did not go off my account and therefore the order was canceled... So I provided proof and demanded an answer or I was going to escalate further, not that bothered them. I spoke to the manager of mobile sales Nkosinathi who assured me that he will get back to me on 3 different occasions and that I must give him a chance to resolve this matter. It never happened and his promises never materialized as expected! I asked to get Sipho the CEOs details and the details of Thandaxolo who is Nathis manager and mind you he is just as useless if not worse. He doesn't know a thing about customer service! Long story short I demanded that I get the phone by the next day. Eventually after many days I decided to go pick the phone up myself. IF THIS WASN'T ALL..... my wife also ordered the same phone and deal and Still to date has not received one. Spoke to the same people again and was reassured by Nonjabulo Majeke that we would receive her phone by Tuesday this week..... Surprise surprise broken promises off course. We called again yesterday and was told the order wasn't placed and the have no stock available. There is already the Breach in policy. They took the money from the bank account yet failed to keep up to their policy of 7 to 14 days and no communication was ever sent to update us on the status of the order! So now that there is no stock my wife had to settle for the gold option rather than the placed order of the sapphire blue. This is terrible service and an absolute Breach of Contract. Of course as per their promise yesterday we would receive a SMS to confirm delivery..... But guess what still nothing...... Sipho you are failing in your duty to provide a simple service to your customer, yet you wonder why your share price is dropping?????? As for the lady who head of online sales,she had no sense of customer service either, Nathis is still awaiting a response to the apparent emails he sent you whilst you were on training. I still would like to understand how my wife are going to be compensated for this dilemma but knowing Telkom we probably won't even receive further feedback! In absolute regret..... Yours truly. Uday and Sheetal.