Black Friday Gloom with Telkom

Excitement following finalising my Black Friday deal was short lived as an *********** Telkom agent did not finalise my order correctly.My order was placed via the call center,I had recorded the reference number of my initial call.Due to their systems being slow the agent had called me back later that afternoon finalising the deal for the Samsung A8.I had then discarded my reference number,thinking that all was well.She had taken my account details and confirmed that the order was successfully processed.She promised that someone would call through a week later to arrange delivery.A week had passed and I received no feedback,upon contacting Telkom the agent advised me that they could find any order.I am still awaiting for them to "escalate" the call as they do GUARANTEE that all calls are recorded. I have not received any feedback to date!!